FAQs - Guardian II

Controllers


Can the Guardian II controllers be activated by a remote switch?

Yes, the Guardian II controllers can be wired to a remote activation switch by connecting the #9 (red/white) and #13 (green/white) wires.   Larco also offers wireless transmitter/receiver systems that can be used for wireless remote activation with a simple “push of the button” (see parts and accessories page).  Remote activation is not recorded in the controller’s audit trail.


How do I program or reprogram a Guardian II controller?

Rather than using an expensive laptop or PDA to program the Guardian II controller, admin and export keys are used to transfer set-up and audit trail details, respectively, between the admin software and controllers.  All keys are programmed and read using the G2 programmer (connected to the admin PC), included with Guardian II Admin Kit.


What do you mean by stand-alone controller?

Unlike many other controllers that claim to be “stand-alone”, the Guardian II access control system requires no network or wires back to a central control board of any kind.  All that is needed is 12V (AC or DC) power.  All decisions are made by the controller at the access point.  Even the computer that is used to run the administrator software does not need to be connected to a network of any kind.  Information is transferred between the PC and the controller(s) using admin and export keys.  Learn more about how the Guardian II system works here.


Where can I install the Guardian II access control system?

With four models to fit virtually any installation, the Guardian II access control system is a good candidate to be installed virtually anywhere – indoors or outdoors…. any door or gate you want to protect!  Entrance doors, labs, stock rooms, shared areas, swimming pools, and parking gates are just a few examples.  Learn more about possible applications here.



Keys


How do I program or reprogram keys?

All keys are programmed and read using the G2 programmer (connected to the admin PC) combined with the Guardian II software (included with Guardian II Admin Kit).  Like the controllers, the keys have read/write capability and can be reprogrammed at any time.


What are the advantages of the keys in the Guardian II system?

There are several advantages to the electronic keys used in the Guardian II system.  First, they are extremely rugged and survive use in the harshest environments.  The Guardian II system utilizes memory keys manufactured by Datakey Electronics - an industry leader in rugged, portable data-carriers for over 35-years.  These keys are field proven to work reliably for years in many applications from military to industrial to commercial.  The keys also easily fit on a standard key-chain so they are neither broke nor lost as commonly as access cards.

The admin and export keys are used to transfer set-up and audit trail details, respectively, between the controllers and the software application.  They provide a convenient and reliable way to move this information while eliminating the need to carry a laptop or PDA around for this function (especially valuable in harsh environments).  Additionally, all keys have read/write capability so they can be reprogrammed, reused, and even the user keys store audit trail details.  Learn more about our keys here.


What happens if a key is lost or stolen?

The Guardian II system allows you to simply “block” a key that is lost, stolen, misplaced, or not returned.  By simply “harvesting” the undesirable key, the key is rendered useless.  Once “harvested”, all controllers will deny access to that key.  There is no need to replace locks like would be required with a mechanical key system, in this scenario.



System


Can I control access differently based on door or user?

Yes, the Guardian II puts you in complete control of specific key holders and groups (a list of specified users).  Controllers can be set up to accept some users and not others.  Users can therefore be set up to gain access to some controllers/areas, but not others.  Furthermore, user access can be controlled based on day, time, schedule, and more.  Access rights can also be changed easily and as frequently as required.  Click here to learn more about what you can do with Guardian II.


How do I keep up on new Guardian II info and features?

Simple.  Register for our free electronic newsletter.  Larco does not provide or sell contact information to any 3rd parties.


Was there another Guardian access control system before the Guardian II system?

Yes.  Our sister company, Datakey Electronics, developed the (first-generation) Guardian access controller in 2000 for the marina market.  Like the Guardian II system, the original Guardian system used Datakey Electronics’ rugged, electronic memory keys, but the memory keys used by the Guardian II system use different electronics.  The original Guardian access control system provided basic access control—granting access based on users and groups only.  The Guardian II system is a totally new design and comes with a host of additional features and capabilities, including: data encryption for all keys, recording of audit trail information, configuring controller types (admission or restriction) just to name a few.


What comes in a Guardian II starter kit?

Guardian II starter kits include one access controller (G50, G150, G250, or G450) and one administrator kit (software, programmer, 5 user keys, admin/export keys).   To purchase a starter kit, simply add a Guardian II administrator kit and the controller of your choice to your shopping cart on this site – or contact the factory and place your order.


What Guardian II parts are required for a new installation?

The Guardian II system consists of just three product groups:  controllers, keys, and the administration kit (“admin kit”).  All that is needed to get started is:

- One admin kit  (software & programmer + admin/export keys) per site
- One controller for each door/access point to control
- One user key for each user of the system (for identification) 

Additional users and/or controllers can be added to your site at any time without the need to upgrade your admin kit, change your software, and without impacting parts of the system already installed.


What happens if there are updates for the Guardian II system?

The Guardian II access control system is designed to easily allow for future enhancements and updates.  Guardian II controllers can be updated by simply inserting an “upgrade key” programmed through the administrator’s software application - with a valid file.  There is no need to remove or replace the Guardian II controller at any time.  Software updates are also easily distributed via normal electronic means.


What is the warranty on the Guardian II?

The Guardian II utilizes field-proven components and processes and is designed to work the first-time, every-time.  In the unlikely event that you should experience issues with your Guardian II controllers or memory keys, Larco stands behind this product with a 1-year warranty.  Warranty covers Guardian II parts (repair or replacement) and does not cover installation costs.


What reporting capabilities does the Guardian II system have?

Complete audit trail information is recorded in each controller.  Audit trail details are transferred back to the Guardian II software via the export key and G2 programmer (included with admin kit – connected to admin PC with standard USB cable).  Once uploaded to the Guardian II software, complete reporting capability is standard.  The Guardian II software comes with a number of reports allowing the administrator to view virtually any combination of access points, keys, events, users, etc.  Data can be exported to an external file for further evaluation as well, if desired.



Installation


Does the Guardian II system require any maintenance?

No maintenance service for the controller is required.  Unlike many networked systems, there is no contract or need for a contract for maintenance, web-hosting, etc.  Under normal circumstances, electric strikes or other lock mechanisms should be checked periodically to verify proper operation.


How do I install the Guardian II access controllers?

Installation requires only basic skills.  You need to supply 12V (AC or DC) power to the controller and furnish an electric strike, magnetic lock, or other locking mechanism.  There are four different Guardian II controllers to fit virtually any installation – inside or outside.  Typically, one of the controller models is installed near the access point.  The Guardian II system is designed to be fast and easy to install and use – normal installation is less than an hour.


Where can I install the Guardian II access control system?

With four models to fit virtually any installation, the Guardian II access control system is a good candidate to be installed virtually anywhere – indoors or outdoors…. any door or gate you want to protect!  Entrance doors, labs, stock rooms, shared areas, swimming pools, and parking gates are just a few examples.  Learn more about possible applications here.



Ordering


How can I place orders for the Guardian II access control system?

There are a couple ways to make the process convenient for you.  First, this Guardian2.com web-site allows for secure online purchases (from within the USA), protected by Authorize.Net to assure your information is kept safe.  Purchases can also be placed with the Larco factory by contacting us directly via phone (218-829-9797 / 800-523-6996) or via e-mail (info@Guardian2.com).

If you are a reseller or located outside of the United States, please contact the factory directly for purchasing and reselling options.  Also, contact us if you are interested in becoming an authorized dealer/installer.


How do I return product?

Starter Kits can be returned within 60-days of shipment for a full refund.  Larco handles returns of other unopened, unused equipment on a case-by-case basis.  Please contact the factory.


Why do I receive an error when trying to checkout?

There are a few possible reasons you might receive an error when trying to checkout or calculate the total cost of an order.  First, it is required that you have a valid address, zip-code, etc. to calculate shipping charges or to check-out.  We also have a $75.00 minimum order so the system cannot process an order for just 1-9 user keys, for example.  Additionally, we only accept Visa and MasterCard at this point.  If you continue to get the error after checking these items – please contact the factory for immediate processing of your order.